Returns

Items returned under our 14 day guarantee

Items returned to us after failed delivery attempt

Items returned because they are damaged, defective or incorrect

Items returned under our 14 day guarantee

If you are unhappy with your order for any reason within 14 days of receiving it, just send it back to us in an unused, saleable condition with the original packaging and we’ll refund.

If you return the whole order within 14 days we will refund you the full invoice amount. If your order was sent by special delivery or by courier only standard delivery costs will be refunded.

If you do not return the whole order, only the cost of the items being returned will be refunded. Postage costs will not be refunded.

You will be responsible for the cost of returning the items to us. If the item is being returned because of an error on our part, or the item is damaged or defective, we will refund the return postage costs.

Items returned to us after fail delivery attempt

If your order is returned to us due to a failed delivery attempt by the Royal Mail or Courier Company, you will be responsible for paying for your order to be redelivered. If you do not want to pay for your order to be redelivered, we will refund your order minus the original postage costs.

Exchanging non faulty items

If you are unhappy with any items and would like to exchange them for a different product, return them to us and we will issue you with a refund (see our 14 day guarantee). As we do not keep your payment information you will need to create a new order with the items you want and pay as normal.

If you are exchanging the item for a product with the same price (i.e. a different size) you do not need to create a new order. You will be asked to pay for the delivery of your exchanged item though. When we receive your item(s) back we will email you a link to pay for the return postage.

You will be responsible for paying all delivery costs of exchanged items.

Items returned because they are damaged, defective or incorrect

If you are returning an item because of an error on our part, or the item is damaged or defective, we will refund the return postage costs. Please use standard 2nd class post with proof of posting for items under 1kg in weight, and standard parcel delivery for items over 1kg. If you return the items any other way, you will be liable to pay any extra postage costs incured.

We will only refund the return postage costs of faulty items. If you are returning non faulty items you will be responsible for paying the cost to return these.

How to return an item to us

You will be responsible for returning the goods to us, and will remain responsible for any and all returned goods until they reach us. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Certificates are available free of charge from the post office or you may prefer to send it recorded delivery for a nominal charge.

Returns and exchanges will be processed as soon as possible after arrival.

Please contact us first to let us know you will be returning any item(s), and make sure you use packaging that will protect the goods in transit as we can only refund or exchange items that arrive at easy nappies in the same condition you received them.

Our returns address is:

Returns (Easy Nappies)
392 Birch Road,
Wardle,
Rochdale,
Lancashire.
OL12 9LX