Returns

Items returned under our 14 day guarantee

Items returned to us after failed delivery attempt

Items returned because they are damaged, defective or incorrect

Items returned under our 14 day guarantee

If you are unhappy with your order for any reason within 14 days of receiving it, just send it back to us in an unused, saleable condition with the original packaging and we’ll refund.

If you return the whole order within 14 days we will refund you the full invoice amount. If your order was sent by Express Delivery or Next Day Delivery, we will only refund our standard delivery charge.

You will be responsible for the cost of returning the items to us. If the item is being returned because of an error on our part, or the item is damaged or defective, we will refund the return postage costs.

Items returned to us after fail delivery attempt

If your order is returned to us due to a failed delivery attempt by the Royal Mail or Courier Company, you will be responsible for paying for your order to be redelivered. If you do not want to pay for your order to be redelivered, we will issue you a full refund minus the cost of posting your order.

Exchanging non faulty items

If you are unhappy with your order for any reason within 14 days of receiving it, just send it back to us in an unused, saleable condition with the original packaging and we will exchange it for you.

If the price of the new item(s) is the same or of a lower value, we will post you the first exchange out free of charge by standard delivery. Please contact us to make sure that the item you want is in stock so we can reserve it for you.

If you wish to exchange items for ones of a higher value, then we will issue you a refund for the items returned. You will then need to place a new order online for the item(s) you wish to exchange for. If this is your first exchange for the order then we will refund the standard delivery charge.

You will be required to pay the delivery cost of returning any items to us. The first exchange for an order will be posted free of charge. If you require further exchanges to the same order, you will be asked to pay the delivery charge.

Items returned because they are damaged, defective or incorrect

If you are returning an item because of an error on our part, or the item is damaged or defective, we will refund the return postage costs. Please use standard 2nd class post with proof of posting for items under 1kg in weight, and standard parcel delivery for items over 1kg. If you return the items any other way, you will be liable to pay any extra postage costs incured.

We will only refund the return postage costs of faulty items. If you are returning non faulty items you will be responsible for paying the cost to return these.

How to return an item to us

You will be responsible for returning the goods to us, and will remain responsible for any and all returned goods until they reach us. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Certificates are available free of charge from the post office or you may prefer to send it recorded delivery for a nominal charge.

Returns and exchanges will be processed as soon as possible after arrival.

Please contact us by email to let us know you will be returning any item(s), and make sure you use packaging that will protect the goods in transit as we can only refund or exchange items that arrive at easy nappies in the same condition you received them.

Our returns address is:

Returns (Easy Nappies)
392 Birch Road,
Wardle,
Rochdale,
Lancashire.
OL12 9LX